Kontaktinformationen

Contact Us

Last Updated: September 14, 2026

Thank you for visiting our website.

If you have any questions regarding our products, orders, payments, delivery, returns, refunds, or after-sales services, please contact us using the customer service email address below.

We will review your inquiry based on the specific circumstances and respond within a reasonable period.

1. Customer Service Contact

Customer Support

📧 clodoveofry504@gmail.com

This is our primary customer service email address.

To help us verify your order and process your request efficiently, we recommend contacting us using the email address you provided when placing your order whenever possible.

2. How We Can Help

You can contact us by email regarding matters including:

  • Product information and product usage questions;

  • Order status inquiries;

  • Changes to order information;

  • Payment and payment-related issues;

  • Delivery and shipment tracking;

  • Return requests;

  • Refund requests;

  • Exchanges and product quality issues;

  • Damaged or lost packages;

  • After-sales support;

  • Website-related questions; and

  • Other matters related to our orders or services.

3. Information Recommended When Contacting Us

To help us identify your order and resolve your issue more efficiently, please provide the following information whenever possible:

  • Order number, if available;

  • Recipient's name;

  • Email address used when placing the order;

  • Product name;

  • A detailed description of the issue;

  • Shipment tracking number, where applicable; and

  • Relevant photos or screenshots, where applicable.

Security Notice:

To protect your account and payment security, please do not send the following information by email:

  • Full bank card numbers;

  • Payment passwords;

  • Account passwords;

  • Verification codes; or

  • Other unnecessary sensitive information.

4. Customer Service Response Time

We generally respond to customer emails within 1–2 business days.

Response times may be longer during weekends, public holidays, promotional periods, or periods of high inquiry volume.

We will make reasonable efforts to process and respond to your inquiry as promptly as possible.

5. Returns and Refunds

If you wish to request a return, refund, or exchange, please contact us first at:

📧 clodoveofry504@gmail.com

When contacting us, we recommend providing your order number, product name, and details of your request.

For specific information regarding returns, refunds, and statutory consumer withdrawal rights, please refer to our Return & Refund Policy published on the website.

Mandatory consumer rights provided by applicable law will not be restricted by our website policies.

6. Delivery-Related Issues

Please contact us promptly if your order experiences any of the following issues:

  • Shipment tracking information has not been updated for an extended period;

  • Delivery is delayed;

  • Shipment tracking information cannot be found;

  • The package appears to be lost;

  • The package arrives damaged during transportation;

  • The product received does not match your order; or

  • Other delivery-related problems.

Where possible, please provide your order number and shipment tracking number so that we can assist with checking the relevant delivery information.

7. Privacy and Data Protection

If you have questions regarding personal information, cookies, data processing, or other privacy-related matters, you may also contact us at:

📧 clodoveofry504@gmail.com

For detailed information about how personal information is collected, used, stored, shared, and protected, please refer to our Privacy Policy published on the website.

If you wish to exercise any rights available to you under applicable data protection laws, please clearly describe your request in your email. We will handle your request in accordance with applicable law.

8. Other Service-Related Questions

If your question does not fall into any of the categories listed above, you are still welcome to contact us.

Please briefly describe your question in the email subject line or message body. If your inquiry relates to an order, please provide the necessary order information.

We will review your inquiry based on the specific circumstances and provide reasonable assistance where possible.

9. Contact Us

Customer Support

📧 clodoveofry504@gmail.com

Customer Service Email:
clodoveofry504@gmail.com

We value every inquiry from our customers and will make reasonable efforts to provide appropriate assistance based on the circumstances.

Thank you for your understanding and support.