Widerrufsrecht

Return & Refund Policy

Last Updated: September 14, 2026

Thank you for visiting our website and purchasing our products.

We are committed to providing consumers with clear, transparent, and easy-to-understand after-sales service. This Return & Refund Policy explains our procedures regarding order cancellations, statutory withdrawal rights, product returns, refunds, and product quality issues.

Nothing in this policy is intended to limit any mandatory consumer rights granted to consumers under applicable law. If any provision of this policy conflicts with applicable law, the mandatory rights of consumers under applicable law shall prevail.

1. Statutory Right of Withdrawal for EU Consumers

If you are a consumer in the European Union and the relevant transaction is subject to EU consumer protection laws, you generally have a 14-calendar-day statutory right of withdrawal.

For products purchased online, the withdrawal period generally begins on the date on which you, or a third party designated by you other than the carrier, physically receive the goods. Consumers may generally withdraw from the contract within the applicable period without providing a specific reason. (European Union)

If you wish to exercise your statutory right of withdrawal, please contact us within the applicable period:

Customer Support
📧 clodoveofry504@gmail.com

To help us identify your order quickly, please include the following information in your email:

  • Order number

  • Product name

  • Order date

  • Recipient's name

  • A statement indicating that you wish to withdraw from the order

Once we receive your request, we will provide further return instructions based on the order details and applicable law.

2. Product Return Requirements

If you exercise your statutory right of withdrawal, you may handle and inspect the product to the extent reasonably necessary to establish its nature, characteristics, and functionality, as permitted by law.

When returning a product, we recommend that you:

  • Use the original packaging whenever possible;

  • Return the product together with all included accessories;

  • Include manuals, attachments, and other related items, where applicable;

  • Package the product appropriately to prevent additional damage during transportation;

  • Use a trackable shipping method;

  • Keep the return shipping receipt and tracking number.

Consumers should avoid using or handling the product beyond what is reasonably necessary for inspection.

If the value of the product has been reduced due to handling or use beyond what is necessary for inspection, the consumer may be responsible for the resulting reduction in value to the extent permitted by applicable law.

3. Return Shipping Costs

For ordinary returns made under the statutory right of withdrawal, consumers generally bear the direct cost of returning the goods, provided that the consumer was legally informed before purchase that they would be responsible for such costs. (European Union)

Exceptions may apply where:

  • We have expressly agreed to cover the return shipping costs;

  • Applicable law requires us to cover the return costs;

  • The product has a quality defect;

  • The product received does not correspond to the order;

  • The wrong product was delivered;

  • The product was damaged during transportation;

  • Applicable law otherwise requires us to bear the relevant costs.

If you believe that a product has a quality issue, was damaged during transportation, or does not match your order, please contact us before returning the product:

📧 clodoveofry504@gmail.com

We will provide return instructions based on the specific circumstances.

4. Product Quality Issues, Transportation Damage, or Incorrect Products

Please contact us as soon as possible if the product you received:

  • Was visibly damaged during transportation;

  • Has a quality or manufacturing defect;

  • Does not correspond to your order;

  • Is the wrong product;

  • Has another obvious issue indicating that it does not conform to the order agreement.

Please contact us at:

📧 clodoveofry504@gmail.com

To help us assess the issue, please provide, where possible:

  • Order number;

  • Recipient's name;

  • Product name;

  • A detailed description of the issue;

  • Photos or videos of the product;

  • Other information related to the order.

After receiving the relevant information, we will review the matter based on the order details, the nature of the issue, and applicable law.

Depending on the circumstances, available remedies may include:

  • Product repair;

  • Product replacement;

  • Refund;

  • Price reduction;

  • Other remedies available under applicable law.

For EU consumers, statutory legal guarantees relating to product conformity are not affected by this policy. For defective products, EU consumer protection rules generally provide remedies such as free repair or replacement where the applicable legal conditions are met. (European Union)

5. Refund Method and Processing Time

Once a return, refund, or withdrawal request qualifies under applicable requirements, we will process the refund based on the order details and applicable law.

For orders where the statutory right of withdrawal is lawfully exercised, the refund will generally include, to the extent required by applicable law:

  • The amount paid for the goods;

  • The standard delivery charges required to be refunded by law.

Any additional cost resulting from the consumer choosing a more expensive delivery option than the least expensive standard delivery method may not be required to be refunded.

Where permitted by law, we may withhold the refund until we have received the returned goods or until the consumer provides evidence that the goods have been sent back, whichever occurs earlier.

Refunds will generally be made using the same payment method used by the consumer for the original purchase